1-866-761-7225Saferack Customer Services

SwivelJoints.com: Company Policy Definitions

Shipping

We ship all orders as fast as possible. Typically 2-3 days after receipt of order. Overnight shipping is achievable if order is placed by 12:00 noon and product is available. We can expedite shipping based on your needs. Please call us for faster service after emailing or faxing us your requirements/order.

Website Security

Online security is one of our top goals at swiveljoints.com .We provide a secure shopping cart area for your protection. For your security, we do not store credit card or purchase order numbers online.

Privacy Policy

We are committed to protecting your privacy at SwivelJoints.com.

We will not collect any personal information from you that you do not volunteer, and we are the sole owner of all information collected on this site. We do not sell, share, or rent this information to others in any way.

We do save your Email address in our ordering-customers-mailing list. As a result of being on this list you will receive our monthly Email newsletter. You have the choice to unsubscribe from this list at any time.

Defective Merchandise

OPW provides a one-year factory limited warranty on their products. All defective products should be returned to OPW. Email us or call us for more information. A return material authorization sheet must be emailed or faxed to you before return shipment.

Product Pricing

All prices are subject to change without notice.

Restocking Policy

Please contact us with any concerns about returns. Some products cannot be returned, and the others will carry a restocking fee. It is our goal to provide you with the product you want. Please call us if you have any trouble identifying your needs or do not see what you want.

Compatibility

It is the buyer’s responsibility to insure compatibility of a product and the materials of construction of swivel joints.

Product Specifications

All product descriptions and specifications are subject to change without notice.

International Shipments

We will bill actual shipping charges. If you charge your order to a Credit Card we can ship immediately and charge the shipping to your credit card. If you choose to pay for your order by check or money order, we will notify you of the shipping charge before we ship. We must have your email address in order to notify you.

How to Order

On the left side navigation area, under Ordering and Quotes click "Swivel Joints" or "Repair Parts". From the resulting menus make your product selections. If you have any trouble ordering you may phone us toll free at 866-761-7225, or Fax us at 803-774-7233. Charge your order to Visa, MasterCard, American Express or Discover or you can place a purchase order number. Purchase order Numbers are subject to credit approval. International Orders are processed by credit card only.